Door Cloud divides access control management into four distinct roles, all with adjustable scope and rights management that can be configured down to the individual level.
Although typically the access control user’s role is more participatory and less managerial in nature, Door Cloud users can do a lot more than just open doors. For example, using a smartphone, users can report lost badges or other security-related incidents. The user can also request ad hoc access to a managed door or a permanent change to his or her access permissions.
The client administrator administers access control within the client organisation. The client administrator’s scope and level of permissions are correspondingly configured to his or her position and security clearance within the organisation’s hierarchy.
Partner administrators typically manage access control for several client organisations. Their scope and access rights depend on how management responsibilities have been divided between the partner and a particular client.
Master administrators have a complete overview of all Door Cloud performance and provide support to partners. Normally, master admins don’t have operational access to clients. Master admins provide backup support only if explicitly requested to do so by clients or as the result of an escalated incident.
In its simplest terms, access control means deciding who can go where and when.
Although it can be complex to set up initially, once it has been set in motion, it should seamlessly blend into the background. The real action begins only when something out of the ordinary happens.
Door Cloud has a built-in alarm management system that provides adjustable reaction times, timeouts, prioritization, case delegation and escalation.
Incidents or cases, as they are known on the system, can be triggered by sources such as soft or hard-wired alarms and are escalated through workflow stages and administrator levels until resolved.
The fast and efficient handling of cases ensures these are rapidly recognized and proper responses are given to potential security incidents. The entire process is also backed up by a multi-level escalation scheme.
Door Cloud is based on Zone (TM) access controllers by Spica. The Zone DC series have been specifically designed for cloud communication ensuring safe and secure management over the internet.
Support for controllers from other selected manufacturers will be added in the future.
Thanks to location and microlocation technologies used by the Door Cloud smartphone app, card readers can be eliminated from some or even all access points.
Instead of reading the badge, the user is identified via the mobile app. The door is then opened as usual, via Zone Access controller.
For access points requiring badge identification, Door Cloud supports generic card readers via Zone Access controllers. Several connection standards are supported including OSDP. Biometric readers emulating standard reader interfaces can be used as well.
Currently, Door Cloud has been tested with HID readers only, support will be expanded to other selected reader brands in the future.
We are happy to announce the availability of support for Aperio wireless locks from Assa Abloy.
Aperio wireless hubs are connected via Zone Wing controller ensuring the continuous operation in case of internet dropouts. Support is planned until the end of Q4-2017.
Door Cloud has been developed for the cloud ecosystem. We are looking into several opportunities for integration with cloud based video surveillance and intruder detection solutions.
We are also looking into intelligent door locks and other access control devices with cloud management potential.
We like working with the best which requires research and preparation so it may take some time. Watch this space for latest integration news!