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Visitor Management

Visitor management adds important benefits to access control:

All visits and visitors are logged and kept for the record.
Visits can be organized, prepared and visitors vetted in advance.
Visits can be easier to organize, conduct and supervise in accordance to rules and regulations.

Door Cloud covers two most common Visitor Management scenarios:

Ad-Hoc – Guests arrive unannounced and check-in at the reception desk. The visit is arranged and all necessary data is collected on the spot.

By invitation – Guests are invited via email, the visit is arranged and confirmed in advance, remotely. Reception desk stop is optional.

If access control is required for guests, they are issued with Key Links, so that the mobile phone can be used to open doors instantly, without the need to login or load apps.

Alarms and Incidents

In its simplest terms, access control means deciding who can go where and when.

After the initial setup, once it has been set in motion, the system should more or less blend into the background. The real action begins only when something out of the ordinary happens.

Door Cloud provides fully featured alarm management system that provides adjustable response times, timeouts, prioritization, case delegation and escalation.

In addition to alarm management, Door Cloud provides platform for managing security events which can be either escalated directly from software or hardware alarms, or raised manually. Incidents as they are called, are then pushed through workflow stages and administrator levels until they are resolved.

The fast and efficient propagation and delegation of hardware, software or manually generated security events ensures that they are quickly brought to attention, properly identified and adequately responded to.

Three Tier Management

Door Cloud provides three tiers of access control management – Client, Partner and Service. This is coupled with four distinct roles, all of which have customizable scope and permissions that can be configured down to the individual level.

End User

Although the user role is typically more participatory and less administrative, users can do much more than just open doors. For example, users with a smartphone can request instant access or report security-related incidents.

Client Admin

The client administrator manages access control within the customer organisation. Their scope and permissions are determined according to their responsibilities and security clearance in the customer organisation.

Partner Admin

The local Door Cloud partner is usually a local security company. Their administrators usually manage access control for several customer organisations. Their scope and access rights depend on how management responsibilities have been shared between the partner and a particular customer.

Service Admin

Service administrators watch over Door Cloud performance and provide support to partners, clients and users. Normally service administrators do not have operational access to customers. Master Administrators provide backup support only at the client’s explicit request or as a result of an timed-out incident escalation.

Integration

Door Cloud was developed for the cloud ecosystem. The fully featured API is available to all Door Cloud users and third parties for a wide range of integrations to various complementary systems such as time recording, visitor management, video surveillance, alarm management and central monitoring, to name the most common.

Lower density integrations are also possible via “zero coding” platforms such as Zapier, Automate.io or Microsoft Power Automate.

Since every integration project requires at least some personal touch, we approach them individually on case-by-case basis.